FAQs
Order Processing, Shipping, and Local Pickup.
Please allow 2 - 3 days processing time for all orders. Most orders will ship within 2 - 3 days via USPS Ground Advantage. You will receive an email once your order has shipped.
As a small business, unless we are offering a promotion, buyers are responsible for shipping costs.
For local pickup, you will receive an email within 2 - 3 days of placing your order stating that your items are ready for pickup.
Returns and Exchanges
We accept returns on all unworn, unused, full-priced merchandise in its original condition (including packaging) within 7 days of receipt. If you wish to return an item, please email francescap.shop@gmail.com within 7 days of receiving your order to request a refund. Returns that meet these conditions will be issued a full refund within 7 days of receiving the item(s) back at our shop. All sale items are final sale.
Exchanges are only allowed on full-price items and are subject to availability. If you would like to exchange an item, please email francescap@gmail.com within 7 days of receiving your item to request an exchange. Buyers are responsible for the exchange shipping costs.
Jewelry Care
To keep jewelry looking like new, store in the box provided. Avoid chemical solutions, perfumes, lotions, excessive sweat, ocean water and chlorine. Do not sleep or shower jewelry.